Privacy Policy

Last Updated: July 2026

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit our website or place an order with us.

By using our website, you agree to the collection and use of your information as described in this Policy.

Who We Are

This website is operated by [Your Company Name].

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.

Information We Collect

Depending on how you use our website, we may collect:

Information you provide

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Company or organisation name (where applicable)

• Information relating to your order

• Any correspondence you send to us

Information collected automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of your visit

• Referring website

• Cookie and analytics information

This information helps us improve the performance and security of our website.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Communicate with you about your purchase

• Respond to enquiries

• Provide customer support

• Improve our website and services

• Detect fraud or suspicious activity

• Meet our legal and regulatory obligations

We only collect information that is necessary for these purposes.

Marketing

We will only send marketing emails if you have chosen to receive them or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment providers

• Royal Mail and other delivery services

• Website hosting providers

• IT support providers

• Professional advisers where required

• Government or regulatory authorities where legally required

These organisations only receive the information necessary to perform their services.

Payment Information

Payments made through our website are processed securely by our payment provider.

We do not store or have access to your full payment card details.

Cookies

Our website uses cookies to help it function correctly and to improve your browsing experience.

Cookies may be used to:

• Remember your preferences

• Maintain shopping basket functionality

• Analyse website performance

• Improve security

You can control or disable cookies through your browser settings, although some parts of the website may not function correctly if cookies are disabled.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax obligations.

When information is no longer required, it is securely deleted or anonymised.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

While no internet transmission can be guaranteed to be completely secure, we work hard to maintain appropriate safeguards.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict or object to certain processing

• Request transfer of your information where applicable

• Withdraw consent where processing relies on consent

If you wish to exercise any of these rights, please contact us.

Complaints

If you are unhappy with how we handle your personal information, we would appreciate the opportunity to resolve your concerns first.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us using the details provided on our Contact page.